Erie ClaySpace Privacy Policy

Effective Date: November 2025

Erie ClaySpace (“ECS,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with our website, classes, events, programs, and online services.

We aim to keep this simple, transparent, and respectful — just like the rest of our work in the community.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

This includes:

  • Name

  • Email address

  • Phone number

  • Payment details (processed securely through third-party platforms)

  • Class registrations, event inquiries, membership applications

  • Messages or forms you submit through our website or social media

Information Collected Automatically

When you visit our website, some data may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies and similar tracking technologies

This helps us understand how our website is being used and improve your experience.

2. How We Use Your Information

We use your information to:

  • Register you for classes, programs, and private events

  • Respond to inquiries and provide customer support

  • Process payments and send receipts

  • Communicate about upcoming classes, events, and studio updates

  • Maintain membership accounts and studio access

  • Improve our website, marketing, and services

  • Comply with legal requirements

We do not sell your information to third parties — ever.

3. Sharing Your Information

We only share your information in the following cases:

  • Service Providers:
    We work with trusted third-party systems like Stripe, Squarespace, Eventbrite, Neon CRM, QuickBooks, and Meta (Facebook/Instagram) for payment processing, email communication, and marketing tools.

  • Legal Requirements:
    If required by law or a valid legal process.

We do not share your information with advertisers, data brokers, or unrelated third parties.

4. Cookies and Tracking Technologies

Our website may use cookies or analytics tools (such as Google Analytics or Squarespace’s built-in analytics) to understand visitor behavior. You can control cookies through your browser settings.

5. Email Communications

If you sign up for a class, fill out a form, or opt into our mailing list, you may receive updates from us.
You can unsubscribe at any time by clicking “unsubscribe” in any email or contacting us directly.

6. Data Security

We take reasonable measures to protect your information, including:

  • Secure payment processing through PCI-compliant vendors

  • Limited access to personal information by staff members

  • Regular monitoring of our systems and tools

While no system is 100% secure, we work hard to ensure your information stays safe.

7. Your Rights and Choices

You may request to:

  • View the information we have about you

  • Update or correct your information

  • Request deletion of your information (where legally possible)

  • Opt out of communications

To make a request, email us at:
info@erieclayspace.com

8. Children’s Privacy

We do not knowingly collect personal information from children under age 13 without parental consent. If you believe a child’s information was submitted to us in error, contact us and we will remove it.

9. Links to Other Websites

Our website may link to third-party sites (e.g., Eventbrite, social media, Neon CRM).
We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is used, contact us at:

Erie ClaySpace
info@erieclayspace.com
Erie, Pennsylvania
United States